FAQ

General Questions

What is a Fest and Event?

Fest and Event is an online platform where you can discover, compare, and book events, excursions, activities and attractions across Croatia.
Who can use Fest and Event?

Anyone! Whether you’re a tourist exploring Croatia or a local looking for exciting events, our platform is for you.
Do I need an account to book an event?

No, but creating an account allows you to track your bookings, manage tickets, and receive event updates Plus you will be the first to hear about our special promotions - free tickets, special discounts and other exclusive benefits!
Are all events listed on Fest and Event free?

No, we offer both free and paid events. You can filter events based on ticket type.
How do I search for events?

Use our search bar or advanced filters to find events by date, location, category, or type.

How do I book an event?

Simply select an event, choose your ticket type, complete the booking process, and download your ticket.
What payment methods are available?

We accept credit card payments and bank transfers for paid events.
How will I receive my ticket?

Your ticket will be available for download in your account and sent to your email after booking.
Do I need to print my ticket?

No, digital tickets on your phone are accepted at most events.

Is my payment secure?

Yes, we use encrypted payment processing to ensure secure transactions.
Can I get a refund if I can’t attend the event?

Refund policies depend on the event organizer. Check the event details for specific refund terms.
What happens if my payment fails?

Double-check your payment details and try again. If the issue persists, contact our support team.
Are there any booking fees?

Some events may have a small service fee, which will be displayed before checkout.

Can I change my ticket after booking?

Ticket changes depend on the event organizer’s policy. Contact us for assistance.
What if the event is canceled or rescheduled?

You will be notified via email with options for a refund or rescheduling.
How can I check event details before booking?

Every event page includes detailed descriptions, schedules, pricing, and organizer contact information.

How can I contact Fest and Event for support?

You can reach us via email, phone, or the contact form on our website.
I have a problem with my booking. What should I do?

Contact our support team, and we’ll assist you immediately.
Can I list my event on Fest and Event?

Yes! If you're an event organizer, you can sign up and list your events to reach a wider audience.