Privacy Policy

Last updated: 1.6.2025

1. Who We Are

This website is operated by Croadria, obrt za turizam i ugostiteljstvo vl. Meri Kapiteli, Dubravica 15, 20250 Orebić, Croatia (OIB: 77038187588). For any questions regarding your personal data, please contact us at: info@festandevent.com.

2. What Data We Collect

We collect the following personal data through our website:

Contact details: name, email address, phone number
Inquiry and booking form details
Newsletter sign-up data
Payment and transaction information
Technical data: IP address, browser, device info, and cookies

We collect this data via forms, bookings, email inquiries, analytics tools (Google Analytics, Bing Analytics, AI tools), and during checkout/payment steps.

3. Purpose of Data Collection

Your data is used to:

Respond to your inquiries
Process bookings and payments
Send confirmations and important notifications
Provide customer support
Send newsletters and promotional messages (if subscribed)
Analyze website usage and improve functionality
Protect the site using anti-spam tools like Google reCAPTCHA

4. Data Sharing and Processors

We share your data only with trusted third-party service providers for the operation of the site and service delivery. These include:

Monri WSPay – for secure credit card processing
Email marketing provider – for newsletters
Google Analytics & Bing Analytics – for insights and performance tracking
Google reCAPTCHA – for spam protection in forms

We do not sell or rent your personal data.

5. Data Security & Retention

We use SSL encryption and security measures to protect your data. Payment details are processed by WSPay and are not stored on our servers.

We retain your personal data only as long as necessary for the stated purposes or as required by law.

6. Your Rights

You have the right to:

Access your personal data
Request correction or deletion of your data
Withdraw your consent at any time
Object to data processing
Lodge a complaint with the Croatian Data Protection Authority (AZOP)

To exercise your rights, contact: info@festandevent.com

7. Cookies & Language Preferences

We use cookies to:

Ensure proper website functionality
Store user preferences (e.g., selected language)
Track usage statistics for optimization

You may disable cookies in your browser settings. This may affect certain features, including language switching and analytics tracking.

8. Use of Google reCAPTCHA

This site uses Google reCAPTCHA v3 to protect against spam and abuse. Its use is subject to the Google Privacy Policy and Terms of Service.

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the effective date.